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Privacy Policy

1. Introduction

Simple Wellness (“we”, “us” or “our”) is committed to protecting and respecting your privacy and using any information you provide to us responsibly.

This Privacy and Cookies Policy (together with our Terms and Conditions and any other documents contained on our websites set out:

Part 1 – Use of your personal information: The basis on which your personal information that we collect from you, or that you provide to us, will be stored and used by us.

Part 2 – Information about Cookies: Which cookie files we use, how these work and why we use them.

This Privacy and Cookies Policy applies to the following websites (Sites):

Please read the following carefully to understand how we use your personal information and cookies. If you have any questions about our Privacy and Cookies Policy or the use of your information or cookies please contact us at nyr@simplewellness.com.sg.

Part 1 – Use of your personal information

2. Information we may collect from you

We may collect and use the following information about you:

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers/partners. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is typically stored on the hard drive of your computer (as with most sites). Detailed information about our use of cookies is set out in Part 2 of this policy.

3. Sensitive personal information

Generally we do not seek to collect “sensitive personal information” – that is, information relating to: race or ethnic origin; political opinion; religious or other similar beliefs; trade union membership; physical or mental health; sexual orientation; criminal records. We recommend that you do not provide such information to us. If you choose to do so for any reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this policy, or as explained at the time you provide the information.

4. Security of shared information

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your information transmitted to our Sites, any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

5. Use of your information

Where we collect information from you we will identify why we have collected the information and what we will use it for and ask you whether you are happy for us or other third parties identified to contact you with regard to similar products and services or unrelated products and services.
We will not, without your permission or unless indicated in this privacy and cookies policy or agreed to by you on a form on the site, transfer any of your information to any third parties.

Except for the mailing list activities which we run on some parts of our Sites, where you explicitly consent to receive materials from us, we will not use your personal information collected from our Sites to carry out unsolicited marketing activities. You may change your choice at any time by clicking the “unsubscribe” link at the bottom of the promotional email, by emailing us at nyr@simplewellness.com.sg.

We use information held about you in the following ways:

6. Disclosure of your information

We do not sell our customer lists and we will never pass your details on to third parties for any purpose unless you have consented to us doing so unless it is for the following reasons:

7. Your rights

If you have consented to us sending you marketing information you have the right to change your mind and ask us not to send you marketing information any more. As mentioned above we will always ask you (before collecting your information) if you would like to receive information from us for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your information. You can also exercise the right at any time by contacting us at nyr@simplewellness.com.sg.

Our site may, from time to time, contain links to and from the sites of our partner networks, advertisers and affiliates. If you follow a link to any of these sites, please note that these sites have their own privacy and cookies policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these sites.

8. Changing your information

If you want to change the details that you have registered on-line with us, this can be done in the My Account” section of the site.

9. Access to information

The Data Protection Act 1998 (the “Act”) gives you the right to access information held about you and for you to request that changes be made to this information if it is inaccurate or not up-to-date.

Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee (as amended from time to time) to meet our costs in providing you with details of the information we hold about you.

Part 2 – Information about cookies

10. What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. Some cookies are essential to enable you to use our Sites effectively, for example, to order items.

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

The table below shows the categories of cookies we use and provides more information about the nature and purpose of cookies:

Type of cookie What’s their function?
Essential These are cookies that are required for the operation of our Sites. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
Analytical/Performance Cookies These cookies allow us to capture information about how people use our website, for example, which pages are viewed the most and how people move around our site. This information is then used to make improvements to our website and services.These cookies do not capture information that could be used to identify individuals.Google Analytics is the main cookie of this type that we use. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout
Functionality cookies These cookies are used to remember information when you return to our website, such as your user name. This enables us to enhance your experience by personalising our content for you.
Advertising Cookies These cookies collect information about what visitors view on our website enabling us to provide more relevant information in advertisements on selected third party websites and to monitor the success of our advertising campaigns.The data contained in the cookie is completely anonymous and contains no personal details.For more information on Google advertising and preferences, please follow the link below:

Mobile device specific cookies:

Type of cookie What’s their function?
Essential These are cookies that are required for the operation of our mobile website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

We do not use targeting cookies. Targeting cookies collect information about your web usage enabling website operators and their partners to provide you with more relevant advertisements and allow them to monitor the success of advertising campaigns.

To find out more about information cookies generally, including how to see what cookies have been set and how to manage and delete them you should visit www.allaboutcookies.org

Third party cookies

Please note that third parties (including, for example, providers of external services like payment or web traffic analysis services) may also use cookies, over which we have no control. We draw your attention to the fact that the Sites carry embedded ‘share’ buttons to enable users to easily share articles with via various social networks. These sites may issue a cookie when you are logged in to their services. Neal’s Yard Remedies does not control the use of such cookies. Please check the relevant third party websites for further information.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Sites.

11. Changes to our privacy and cookies policy

Any changes we may make to our privacy and cookies policy in the future will be posted on this page.

12. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to
Neal’s Yard Remedies Singapore
E-mail: nyr@simplewellness.com.sg